John B Lgg

I got on a car that was bought through your auction

Lost paperwork, dmv need that so I can register the car but they saying I need previous owner information, which I cant locate him
View full review

Preferred solution: Name of company or person that bought the vehicle from you guys or copy of paperwork you have

Rokin F

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They charging me a late shipping fee without prior notifying me of any due date

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Autobidmaster - They charging me a late shipping fee without prior notifying me of any due date
Autobidmaster - They charging me a late shipping fee without prior notifying me of any... - Image 2
Autobidmaster - They charging me a late shipping fee without prior notifying me of any... - Image 3

I gave them a car to ship and they never told me my car will be in a container with other cars, because they wanted get other cars, they kept my car for more than 30 days running to 2 month, I kept calling everyday.

They brought a charge of 190 for storage and I called what is the storage all about, the customer rep said it was the storage paid at auction which was incorrect.

I sent messages and calls and finally I got an email that it was the accrued days after the free 30 days.

Under normal condition, I have handed over my car to you well enough before time but they intentionally delayed the car. Well I thought let it go in as much the have finally moved it and I could just pay it by month end since there was no due date .

Around 8.16pm on the 12/29/2023 during off working hours and when they knew I will definitely call if they were working, they sent an email that I must pay additional $50 for late payment and it will accrue till the money is paid.

They knew it was late on Friday night, weekend and then holiday.

What a set of human being destroying the company.

This is against US customer protection law, you never gave a payment due date and charging for late payment.

Even in the email it says the due date is 10/25/2023.

I can't just understand the level of professionalism. There were hidden fees from what they advertised at least they should have given more information but the information was in drip by drip just to ensure they drag an innocent customer into paying.

Before going into a business with them, think of a worst nightmare and if you think you can deal with it then you may proceed otherwise look for a better company.

They said it was due on October 25, 2023.

When the bill with a due date was dated 12/20/2023 and a fraudulent charge on 12/29/2023.

How can it be due on 10/25/2023?

Date of experience: December 28, 2023

View full review
Loss:
$50
Cons:
  • Fraudulent
  • Not straight forward
Kevin Goz

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Verified Reviewer
| map-marker Phoenix, Arizona

Autobidmaster steals spare parts for cars

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Autobidmaster steals spare parts for cars
Autobidmaster steals spare parts for cars - Image 2
I expected everything, but I didnt expect the company to steal the front bumper, 2 led headlights and adaptive cruise control sensors from the Mercedes C300 **** I bought at their auction. To everything else, add some additional commissions and a long delivery of the car due to waiting for documents.
View full review
Loss:
$3000
Pros:
  • Easiest way to be deceived
Cons:
  • Car parts are stolen

Preferred solution: Full refund

User's recommendation: Autobidmaster will deprive you of your spare parts

1 comment
AutoBidMaster

Hello Kevin, Thank you for your feedback. We were not able to verify your AutoBidmaster account.

The lot number is not visible on the attached photo.

Kindly share the lot number and your account info in order we can assist you. Our team will be glad to help you with any of your requests, which you can submit to our email export@***.com or at hello@***.com.

Claudia Bon

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| map-marker Phoenix, Arizona

Autobidmaster Hidden fees

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Autobidmaster Hidden fees
I was very surprised to found hidden fees in my invoice. When I contacted with autobidmaster customer support they've just said that they can not do anything with that. Pure quality customer support. I just want to get bring me back my own $105 of the extra hidden fees. Is autobidmaster legit? Sure, no! Keep away from this scammer website and their service!
View full review
Loss:
$105
Cons:
  • Hidden fees
  • Long wait for title

Preferred solution: Full refund

User's recommendation: Do not deal with scammers.

1 comment
AutoBidMaster

Hi Claudia, Thank you for your feedback. We were not able to find your account.

We will be happy to assist you and find a solution. Please feel free to contact us directly at hello@***.com or export@***.com, so we can discuss your experience further.

Jenn Sto

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| map-marker London, England

Lying of Car Title Delay and Extra Storage Fees

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Autobidmaster - Lying of Car Title Delay and Extra Storage Fees
All they do is delay documents (30 days instead of a few days as it should be) or lie and say that they are lost in order to get you to pay extra money, and they threaten to not give you your car which you already paid for. You should pay a lot of extra money for a storage ($1595 in my case) autobidmaster. I can not wait for the day this business gets closed.
View full review

User's recommendation: Better place to lose money and wait a long time

1 comment
AutoBidMaster

Hi Jenn, Thank you for your feedback. We were not able to find your account.

We will be happy to assist you and find a solution. We do not operate the auctions or own the vehicles listed for sale. We simply provide an online platform that allows you to purchase vehicles that are sold by independent third-party sellers through Copart auto auctions. The documents for a vehicle goes from the seller or the auction directly.

The vehicle may be shipped after the documents are received at the warehouse. Please feel free to contact us directly at hello@***.com or export@***.com, so we can discuss your experience further.

Barbara M Tmv

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Verified Reviewer
| map-marker Phoenix, Arizona

Not a professional buyer advisors. Zero Responsibility

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Autobidmaster - Not a professional buyer advisors. Zero Responsibility

My experience with autobidmaster online auto auction was nothing short of a nightmare. The so-called "buyer advisors" were completely unprofessional and provided no useful guidance whatsoever when I attempted to purchase a used salvage car.

Despite their promises of transparency and honesty, the car I purchased turned out to have a laundry list of hidden damages that were not disclosed to me during the bidding process.

The engine was a mess, the transmission was shot, and the interior was filled with mold and other unsightly substances. It was clear that this car had been in a major accident and was not in the condition I was led to believe.

When I attempted to contact the buyer advisors to request a refund or some form of compensation, I was met with nothing but hostility and unprofessional behavior.

They refused to take any responsibility for the situation and seemed more interested in covering their own tracks than helping me resolve the issue.

Overall, I would strongly advise anyone considering purchasing a car from this online auto auction to look elsewhere. The buyer advisors are completely unprofessional and do not have your best interests at heart.

View full review
Loss:
$8000
Cons:
  • Buyer service quality
  • Zero responsibility

Preferred solution: Price reduction

User's recommendation: choose another company and others buyer advisors

1 comment
AutoBidMaster

Hello Barbara, Thank you for taking the time to share your experience. We apologize for any inconvenience or frustration you may have faced.

AutoBidMaster is a membership-based online auto auction marketplace that provides you with access to the largest auto auction inventory in North America, operated by Copart. We do not operate the auctions or own the vehicles listed for sale. We simply provide an online platform that allows you to purchase vehicles that are sold by independent third-party sellers through Copart auto auctions. We were not able to find your account with purchases, the lot number on the invoice attached was never purchased through AutoBidMaster.

Please share your AutoBidMaster account details in order we can assist you. Please feel free to reach out to our team directly in order we can answer your questions at email export@***.com or hello@***.com.

Mark F Sri

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Verified Reviewer

Terrible Experience with Autobidmaster Online Auto Auction

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Terrible Experience with Autobidmaster Online Auto Auction

I purchased a salvage car at Autobidmaster online auto auction, and it was a terrible experience. The auction listing had said the car had "minor damage," but when I received it, it was clear that the damage was much more severe.

The car had been in a serious accident and was barely drivable. It needed extensive repairs that were going to cost far more than the car was worth.

I felt deceived by the auction listing, and it was frustrating to realize that I had wasted so much money on a car that was practically a total loss. I learned the hard way that buying a salvage car at an online auto auction can be very risky, and it's easy to get misled by vague or incomplete auction listings.

I would caution anyone considering buying a salvage car at an online auto auction to be extremely careful and do their research.

It's important to thoroughly inspect the vehicle and to understand the extent of the damage before bidding. I regret not doing more due diligence before making my purchase and would advise others to proceed with caution.

View full review
Loss:
$16397
Cons:
  • Hidden and storage fees
  • Damages
  • Not actual condition of a car

Preferred solution: Full refund

User's recommendation: The best place to pay for hidden fees and to waste your money on a used salvage car

1 comment
AutoBidMaster

Hello Mark, Thank you for taking the time to share your experience. We want every member to have the best experience and offer amazing customer support that is available to assist our members every step of the way.

AutoBidMaster offers a platform for members to bid and buy cars from the auction, these vehicles are sold by 3rd parties, we are the middleman that is facilitating the sale. We were not able to verify your account.

The lot number put on the invoice attached was never purchased through AutoBiMaster. Please feel free to reach out to our team directly in order we can answer your questions and find a solution at email export@***.com or at hello@***.com.

Kelly M Sjs

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Verified Reviewer
| map-marker Tallinn, Harju

Cars at Autobidmaster are in much worse condition

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Cars at Autobidmaster are in much worse condition
Cars at Autobidmaster are in much worse condition - Image 2

As a customer of Autobidmaster online auto auction, I had a truly terrible experience. From start to finish, it was nothing but frustration and disappointment.

The website itself was clunky and difficult to navigate, with confusing menus and a lack of clear information about the cars available for auction.

When I did manage to find a car that I was interested in, the bidding process was a nightmare. The site was slow and unresponsive, and it was impossible to tell if my bids were even registering. I lost out on several cars that I was really interested in, despite bidding what I thought was a fair price.

When I finally did manage to win an auction, the car that I received was in much worse condition than I had been led to believe. It was riddled with mechanical problems and had clearly been in a serious accident, despite the listing claiming that it was in "good" condition.

It was clear that the auction site had not done their due diligence in inspecting the car, and I was left with a lemon that I couldn't even sell for scrap.

Overall, I would strongly advise anyone considering using Autobidmaster online auto auction to steer clear.

The process is frustrating, the website is difficult to use, and the cars themselves are often in much worse condition than advertised. Save yourself the time and hassle and find a different way to buy a used car.

View full review
Loss:
$10000
Pros:
  • Hard to count
Cons:
  • Big additional expenses
  • Cars in the worst condition

Preferred solution: Full refund

User's recommendation: Be prepared for the fact that the cars are in much worse condition than shown on Autobidmaster

1 comment
AutoBidMaster

Hello Kelly, Thank you for your feedback. We checked your account, but do not see any purchase/shipping order and no bids placed.

We will be grateful if you share the AutoBidMaster account details associated to the matter described above so we can review and assist with the matter occurred. Our international team will be glad to help you with any your request, which you can submit to our email export@***.com

Sarah M Puv

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Sorts of hidden fees and charges, additional car damages found

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Autobidmaster - Sorts of hidden fees and charges, additional car damages found

It was a really frustrating experience to purchase a used salvage BMW 540i 2019 at car auction on the autobidmaster.com. The auction listing had seemed like a great deal, but once I started the purchasing process, I realized that there were all sorts of hidden fees and charges that had not been disclosed in the listing.

The delivery time for the car was also much longer than I had anticipated, and I ended up having to wait several weeks before the car was finally delivered.

When it arrived, I was disappointed to find that the car had additional damage that had not been disclosed in the auction listing.

I felt misled and taken advantage of by the auction platform.

To make matters worse, when I tried to dispute the fees and additional damage, I found that the customer service was unresponsive and unhelpful. The whole experience left me feeling frustrated and disillusioned with the online auto auction process.

View full review
Loss:
$2800
Pros:
  • Best place to loose money
Cons:
  • Additional car damages
  • Sorts of hidden fees and charges

Preferred solution: Full refund

User's recommendation: avoid autobidmaster if you don't want to lose all your money for a car

1 comment
AutoBidMaster

Hi Sarah, Thank you for taking the time to share your experience. We apologize for any inconvenience or frustration you may have faced.

We want every member to have the best experience and offer amazing customer support that is available to assist our members every step of the way. Our advanced help center has a wide variety of articles and videos to also help understand each process. Kindly note, Autobidmaster does not operate the auctions or owns the vehicles listed for sale. Autobidmaster simply provides an online platform that allows you to purchase vehicles that are sold by independent third-party sellers through Copart auto auctions.

We are merely a marketplace that does not provide any representations, warranties, or guarantees regarding the quality or condition of vehicles listed on our website.

We strongly encourage and advise our customers to inspect any vehicle prior to placing any bid or making any purchase. Our international team will be glad to help you with any of your requests, which you can submit to our email export@***.com.

Jenn Sto

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Verified Reviewer
| map-marker New York, New York

Lying of Car Title Delay and Extra Storage Fees

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Autobidmaster - Lying of Car Title Delay and Extra Storage Fees
All they do is delay documents (30 days instead of a few days as it should be) or lie and say that they are lost in order to get you to pay extra money and they threaten to not give you your car which you already paid for. You should pay a lot of extra money for a storage ($1595 in my case) autobidmaster. I cant wait for the day this business gets closed.
View full review

User's recommendation: Don't do any deal with autobidmaster and their fees

1 comment
AutoBidMaster

Hi Jenn, Thank you for your feedback. We were not able to find your account.

We will be happy to assist you and find a solution. We do not operate the auctions or own the vehicles listed for sale. We simply provide an online platform that allows you to purchase vehicles that are sold by independent third-party sellers through Copart auto auctions. The documents for a vehicle goes from the seller or the auction directly.

The vehicle may be shipped after the documents are received at the warehouse. Please feel free to contact us directly at hello@***.com or export@***.com, so we can discuss your experience further.

Peter B Jck

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Verified Reviewer
| map-marker Portland, Oregon

Rat in the car's interior. Zero $ refund

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Autobidmaster - Rat in the car's interior. Zero $ refund
Autobidmaster - Rat in the car's interior. Zero $ refund - Image 2
Autobidmaster - Rat in the car's interior. Zero $ refund - Image 3

I cannot believe the appalling experience I had with AutoBidMaster. I recently purchased a car from them, and to my absolute horror, discovered that there was a rat living in the interior of the vehicle!

The smell was overpowering and the rat had left droppings and damage throughout the car!

When I tried to return the car, customer support of AutoBidMaster refused to take any responsibility for the infestation and suggested that it was my own fault for not inspecting the car properly before purchase.

Not only was their customer service completely lacking, but their attitude towards such a serious issue was completely unacceptable. This is a major health hazard and the dealership should have taken immediate action to rectify the problem.

To add insult to injury, the car also had several mechanical issues that were not disclosed to me at the time of purchase. I feel completely ripped off and taken advantage of by this dealership.

I would not recommend anyone to do business with AutoBidMaster.

They clearly do not care about their customers or the quality of the vehicles they sell. Save yourself the hassle and find an another reputable online auto auction that takes pride in their service and products!

View full review
Loss:
$19000
Pros:
  • Rat in a car
Cons:
  • Damaged interior
  • Hidden fees

Preferred solution: Full refund

User's recommendation: Be prepared to receive a car with a damaged interior and a rat in the package

1 comment
AutoBidMaster

Hello Peter, We see you registered with us only hours before this review was left and did not use our services. We want every member to have the best experience and offer amazing customer support that is available to assist our members every step of the way.

Our advanced help center has a wide variety of articles and videos to also help understand each process.

AutoBidMaster offers a platform for members to bid and buy cars from the auction, these vehicles are sold by 3rd parties, we are the middleman that is facilitating the sale. Our team will be glad to help you with any of your requests, which you can submit to our email export@***.com.

James R Ton

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Verified Reviewer
| map-marker Phoenix, Arizona

Biohazard damaged interior and additional flood damage

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Autobidmaster - Biohazard damaged interior and additional flood damage

I with my wife purchased a vehicle at autobidmaster with a ridiculous experience was nothing short of a complete disaster. The car I received had a severely damaged interior, with clear signs of a biohazard that had not been properly cleaned.

Not only was the smell unbearable, but there were clear signs of rat infestation and flood damage, which made me feel completely disgusted.

The worst part was that none of this damage had been disclosed in the auction listing. I felt completely misled and taken advantage of, as I would never have bid on a car with such extensive damage if I had known the truth.

To make matters worse, when I reached out to the auction company to try to resolve the issue, I was met with a complete lack of empathy and support. They seemed more interested in avoiding responsibility than in making things right for me as a customer.

Overall, my experience with Autobidmaster online auto auction was a complete disaster.

I would never recommend Autobidmaster to anyone looking to purchase a car, as the risk of receiving a vehicle with unexpected and extensive damage is simply too high. Save yourself the trouble and look elsewhere for a more reliable and trustworthy auto dealer.

View full review
Loss:
$12000
Pros:
  • Have no words
  • Sorry
Cons:
  • Biohazard damaged interior and additional flood damage

Preferred solution: Full refund

User's recommendation: do not deal with autobidmaster and save your money

1 comment
AutoBidMaster

Hello James, Thank you for taking the time to share your experience. We were not able to find your account with purchases, the lot number on the invoice attached was never purchased through AutoBidMaster.

Please share your AutoBidMaster account details in order we can assist you. Kindly note, we do not operate the auctions or own the vehicles listed for sale.

We simply provide an online platform that allows you to purchase vehicles that are sold by independent third-party sellers through Copart auto auctions. Please feel free to reach out to our team directly in order we can answer your questions at email export@***.com.

Featured
Bob M Epq

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Verified Reviewer
| map-marker London, England

Hidden Car Damages. $2760 of Extra Recovery Costs

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Autobidmaster - Hidden Car Damages. $2760 of Extra Recovery Costs
Autobidmaster - Hidden Car Damages. $2760 of Extra Recovery Costs - Image 2
Autobidmaster - Hidden Car Damages. $2760 of Extra Recovery Costs - Image 3

I am extremely disappointed and angry with Autobidmaster online car auction. After purchasing Toyota Camry SE 2023 from them, I discovered that the vehicle had hidden rear end damages that had been covered up by the seller at auction.

When I brought this to the attention of Autobidmaster customer support, they were unresponsive and unhelpful.

To make matters worse, the cost of repairing these damages was estimated to be over $2760, which was a significant amount of money that I simply did not have. I felt completely cheated and betrayed by the dealership, and it is clear that they were aware of these damages and chose to deceive me in order to make a quick sale.

The Autobidmaster's lack of transparency and disregard for their customers' safety is completely unacceptable.

I am appalled by their behavior and would strongly advise anyone considering doing business with them to think twice. Autobidmaster clearly do not care about their customers' well-being or satisfaction and are willing to do whatever it takes to make a profit, even if it means deceiving and cheating their customers.

Overall, I am extremely dissatisfied with my experience with Autobidmaster online car auction and would advise anyone looking to buy a car to find a more reputable and trustworthy used auto auction.

View full review
Loss:
$2760
Pros:
  • Nice place to loose your own money for hidden damages
Cons:
  • Hidden car damages
  • Extra recovery costs

Preferred solution: Full refund

User's recommendation: step of autobidmaster online car auction

1 comment
AutoBidMaster

Hello Bob, Thank you for your feedback. We checked your account, but do not see any purchase/shipping order.

We will be grateful if you share your AutoBidMaster account details so we can review and assist with the matter occurred. Our international team will be glad to help you with any your request, which you can submit to our email export@***.com.

Sandra S Hqm

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Verified Reviewer
| map-marker Rome, Rome

I want to share my experience with Autobidmaster

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I want to share my experience with Autobidmaster
My spouse and I were on the hunt for a well maintained car and explored different dealers and service providers. Autobidmaster surprised us by efficiently handling the entire process strarting from a simple consultation, bidding, documentation, and shipping. I'd personally recommend them, especially if you're new to auto auctions. In the beginning we were aware of negative reviews however our experience proved to be quite different. We simply took the time to thoroughly review the contract's t&c and didn't set excessively high expectations for a used car purchased online, sight unseen.
View full review

User's recommendation: Simply pay attention on the lot and check the vehicle status

Rosy M Fbv

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Verified Buyer
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Verified Reviewer
| map-marker Portland, Oregon

Don't Buy from this Place. They are Fraudulent and a scam

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Autobidmaster - Don't Buy from this Place. They are Fraudulent and a scam
I purchase a Car on 7/19/22 according to the Ad and also the ClearVin report they provided, this car had a clean title. The car had minor scratches and that's All. I proceeded with the purchase, 2 weeks later I get the Title, took the Title to DMV to get it transfer to me and 3 month later I find out that this car Has A Total loss / Salvage history since 2018. I also took the car to the mechanic to get it inspected and was informed that this car had some type of Fire. None of this information was provided or disclose to me.
View full review
Loss:
$8000
Cons:
  • Fraud scam horrible

Preferred solution: Full refund

User's recommendation: STAY AWAY. FRAUD AND SCAM

Oliver B Vdh

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Verified Reviewer
| map-marker Phoenix, Arizona

Hidden fees, storage fees

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I recently participated at Autobidmaster online auto auction, and I must say that I had a ridiculous experience. To begin with, I was attracted to the auction because of the low prices advertised, but when I won the bid, I was hit with several hidden fees that were not mentioned during the bidding process.

These fees were exorbitant and increased the overall cost of the car significantly.

To make matters worse, I was unable to pick up the car immediately, and the auction charged me additional storage fees for every day that the car remained on their property. I was shocked to learn that these storage fees were also not mentioned anywhere in the terms and conditions.

Overall, my experience with Autobidmaster auto auction was a complete nightmare.

I felt cheated and misled by the hidden fees, and the additional storage fees were just the icing on the cake. I would never recommend this auto auction to anyone and advise others to be cautious when participating in online auctions.

View full review
Loss:
$12680
Cons:
  • Payment and storage fees
  • Hidden document fee

Preferred solution: Full refund

User's recommendation: Find better place to buy a salvage car

About

Summary

AutoBidMaster is an auction marketplace which is selling salvage cars, trucks, sport utility vehicles and even boats. The company offers more than 70000 lots. Dealer’s license is not needed so that to purchase a vehicle. AutoBidMaster ships its cars not only all across the US or Canada but also to any major ports no matter what continent they are located in. The process of buying a car consists of 4 steps. The first step is registration for AutoBidMaster membership. After customers can either make a preliminary bidding or buy on life auction. When all arrangements are made, AutoBidMaster ships a car with licensed and insured transporter (as it is promised). The company is headquartered in Portland.

Autobidmaster reviews and complaints

Autobidmaster is ranked 987 out of 3230 in Dealers category

Area Served

USA, Worldwide

Payment Methods

MasterCard

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